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Why Am I Not Getting Snapchat Notifications?



Snapchat has become an integral part of social communication, particularly for teens who relish its ephemeral features where messages, audio, and Snaps vanish after 24 hours. The fleeting nature of this platform makes notifications crucial for users to stay in the loop with friends’ activities and stories.

However, it’s not uncommon for users to encounter issues where Snapchat notifications are not working. This can hinder the real-time experience Snapchat aims to provide.

In this article, we’ll explore the reasons behind these notification issues and provide a comprehensive guide to troubleshooting them on both iPhone and Android devices.

Understanding Snapchat Notifications

Snapchat notifications serve as alerts for a variety of content, including received snaps, messages, friend requests, and story updates. They are essential for maintaining the flow of conversation and ensuring that no snap goes unnoticed. But when these notifications fail to appear, it can lead to missed messages and a sense of disconnection from your social circle.

Common Reasons for Snapchat Notification Issues

Several factors can contribute to the malfunctioning of Snapchat notifications. These range from disabled notification settings within the app to more complex issues like software bugs or Do Not Disturb (DND) mode being accidentally enabled. Identifying the root cause is the first step towards fixing the problem.

Troubleshooting Snapchat Notification Issues on iPhone and Android

Checking Notification Settings Within the Snapchat App

Before diving into more complex solutions, it’s essential to ensure that notifications are enabled within the Snapchat app itself.

  • Open Snapchat and tap on your profile picture.
  • Tap the cog icon to access settings.
  • Scroll down to the ‘Notifications’ section and make sure “Enable Notifications” is turned on.
  • Customize your preferences for notification sounds, vibrations, and screen wake-up under the same section.
  • Don’t forget to manage Story Notifications at the bottom to receive updates when friends post new stories.

Verifying Phone’s Notification Settings

Even if your Snapchat notifications are enabled within the app, your phone’s settings can override these preferences.

  • On iPhone: Navigate to Settings > Notifications > Snapchat and switch on “Allow Notifications.”
  • On Android: Head to Settings > Notifications > Snapchat and ensure “Allow notifications” is toggled on.

Disabling Do Not Disturb Mode

Do Not Disturb mode is a feature that silences calls, alerts, and notifications. Make sure it’s not preventing Snapchat notifications from coming through.

  • On iPhone: Swipe into your Control Center and check for the crescent moon icon indicating DND is active. Alternatively, go to Settings > Focus and adjust your settings.
  • On Android: Pull down the notifications panel and look for the ‘Do Not Disturb’ icon or navigate to Settings > Sound & vibration > Do Not Disturb to disable it or manage exceptions for Snapchat.

Ensuring Background App Data Usage

Snapchat needs to use data in the background to deliver notifications promptly.

  • On iPhone: Go to Settings > General > Background App Refresh and toggle it on for Snapchat.
  • On Android: Head to Settings > Apps > App Management > Snapchat > Data usage and enable “Background data.”

Clearing Snapchat Cache

Over time, Snapchat accumulates temporary cache files that can sometimes interfere with its functionality, including notifications.

  • Within Snapchat’s settings, look for the “Clear Cache” option and select it to remove temporary data that may be causing issues.

Logging Out and Logging Back into Snapchat

A simple yet effective solution can be to log out of Snapchat and then log back in. This can reset the app’s notification settings and resolve any glitches.

At this point, if you’re still not receiving notifications, it might be time to look into updating the app or even uninstalling and reinstalling it. Stay tuned as we delve into these solutions and more in the continuation of this article.
Continuing with our troubleshooting guide, if the above steps haven’t resolved the Snapchat notification issues, there are a few more methods you can try to get those notifications flowing again.

Updating Snapchat

Occasionally, bugs can affect the functionality of apps, including the notification system. Keeping your apps updated is crucial for receiving the latest fixes and improvements.

  • On iPhone: Visit the App Store, find Snapchat, and tap “Update” if available.
  • On Android: Open the Google Play Store, search for Snapchat, and hit “Update” if a new version is listed.

Uninstalling and Reinstalling Snapchat

If updating doesn’t do the trick, sometimes a fresh install is necessary to clear out any deep-rooted issues.

  • On iPhone: Long press the Snapchat icon on your home screen and select “Delete App.” Reinstall Snapchat by downloading it again from the App Store.
  • On Android: Go to Settings > Apps & notifications > Snapchat and tap “Uninstall.” Afterward, reinstall the app from the Google Play Store.

Special Considerations for Apple Watch Users

For those who use an Apple Watch, you’ll want to ensure that notifications are set up to appear on your wrist as well.

  • Open the Apple Watch app on your iPhone.
  • Tap “My Watch” followed by “Notifications.”
  • Find Snapchat in the list and toggle on the option to mirror iPhone notifications.

Additional Tips and Tricks

If you’ve gone through all the troubleshooting steps and still face issues, here are a few additional tips:

  • Check for any Focus Modes on iPhone that might be blocking notifications.
  • Ensure that your network connection is stable, as Snapchat requires an internet connection to send and receive notifications.
  • Consider the impact of a Snapchat+ subscription on your notification settings, as this premium service offers additional features that might affect notifications.


Snapchat notifications are a vital part of the user experience, keeping you connected with friends and the world. By following the troubleshooting steps outlined in this article, you should be able to resolve most notification issues on both iPhone and Android devices. If problems persist, it may be worth visiting the official Apple support page for notifications or reaching out to Snapchat’s customer support for further assistance.

Remember, staying up-to-date with the latest app versions and regularly checking your notification settings can prevent many common issues. Now that you’re equipped with the knowledge to fix Snapchat notifications, you’ll never have to miss out on a Snap, chat, or story again!